Fortunately, Support and Recovery Assistant finds and helps you fix most issues with Outlook or Office 365. If a single user in your organization is having trouble receiving email, it could be due to a licensing issue, a profile problem, the wrong version of Outlook, or a mix of other issues. Instructions: Sign in to Outlook on the web for business Run Microsoft Support and Recovery Assistant to fix Outlook problems or account issues - 10 minutes Ask the user with the issue to sign in to Outlook on the web to verify that their Office 365 email account is working correctly. If a user is receiving email in their Outlook on the web mailbox but not on the email app that's installed on their machine, that could indicate that there's an issue with the users machine or email app. Use Outlook on the web to look for missing messages - 5 minutes Have the affected user try the following solutions before you move on to admin-specific tasks. If only one user is reporting having trouble receiving email, there might be a problem with their email account or their email app. First things first, check if there's a problem with Outlook or another email app

Is something wrong with Outlook? Is the Office 365 service down? Is there a problem with mail flow or spam filter settings? Or is the problem due to something that's outside your control, like the sender is on a global block list? Fortunately, Office 365 provides powerful automated tools that can help you find and fix a variety of problems. You might run through several troubleshooting scenarios in your mind. When users report that they aren't getting email, it can be hard to find what's wrong. Please note step 5 in section 2 of the guide ( Setting up a Profile (Automatic method)), where you are told to remove your existing profile before creating a new one.Find and fix email delivery issues as an Office 365 for business admin Instructions can be found in section 2 of the Guide to Outlook for Staff and Researchers. That's why this option is considered a last resort. Note that re-creating a new profile will mean that you'll need to re-install features such as signatures and references to other, shared accounts. If an attempted repair doesn't fix the problem, the only remaining option is to re-create your Outlook profile, deleting the old one first. This is the preferred option because it will not destroy anything else in your profile such as references to other accounts, signatures and so on. You can try repairing your Outlook profile, following the instructions in FAQ 2771. If the Delay delivery feature is not to blame and your outgoing email is still getting stuck in the Outbox folder, then your Outlook profile may be incorrectly configured or damaged. If the delayed message has already been sent and is in your Outbox folder, open the message in there by double-clicking, then click on the Delay delivery button under Options, then clear the Do not deliver before box as described above, then click Close, and then click Send to send the message on its way. If you do accidentally click on Delay Delivery, first click the box labelled Do not deliver before so as to remove the tick mark, before you click Close: If this happens and you then just click the Close button in the resultant Properties dialogue box (there is no Cancel button, which would have been useful), it's likely that a delivery delay will still have been applied, and when you click Send, the message will go into your Outbox folder instead, to be delivered later at the time that was shown in the dialogue box.

It's quite easy to click the Delay Delivery button accidentally when you had intended to use one of the buttons either side.

In Outlook 2013, under the Options tab (when composing an email), there is a group of three buttons: Save Sent Item To, Delay Delivery and Direct Replies To: Accidental use of 'delay delivery' option If outgoing email is being stored in your Outbox folder, there are two known possible causes: use of the delivery delay option, or a damaged Outlook profile. This article applies only to staff and researchers, on the Exchange mail system as used with Outlook. 2565Email from Outlook is being delayed by getting stuck in the 'Outbox'.

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